Discretion is
our first service.
TLC Customer Care Center is a private concierge and lifestyle management company in Dubai. We look after residents, visiting principals and their families, personally and quietly.
Care, given
personally.
We started from a simple belief: people with demanding lives deserve one person who knows them, answers at any hour and gets things right the first time. That person is your lifestyle manager, and everything we do is built around them.
Behind each manager is a network of licensed partners across the Emirates, from aviation and security to hospitality, property and retail. We check every partner ourselves before they work with our members.
We work from the Dubai International Financial Centre and look after members across the UAE and wherever they travel.
What you can expect.
One manager who knows you
The same person handles your requests, with a named deputy when they are away. You never have to start from the beginning.
Confidential by default
Our team signs confidentiality agreements, and we never share member names, photos or plans.
Licensed partners only
Aviation, transport, security and staffing partners are licensed in the UAE and vetted by us.
Costs before commitments
You see the full price before anything is booked, and nothing is confirmed until you approve it.
Who we
look after.
Residents of the UAE
Families and professionals who want their homes, travel and diaries run without friction.
Visiting principals
Business leaders, dignitaries and their delegations who need everything ready the moment they land.
Private banks and family offices
Institutions that want a trusted concierge partner in the UAE for their most valued clients.
Corporate hosts
Companies hosting guests for major events, board meetings and incentive trips.
Ask for anything.
We will tell you honestly
what is possible.
Find us
in DIFC.
Our office is in the Dubai International Financial Centre. Meetings are by appointment, and we are just as happy to come to you.
Address
Dubai International Financial Centre
Downtown Dubai, United Arab Emirates
Office hours
Monday to Friday, 9:00 to 18:00
Concierge desk
Every day, at any hour
+971 4 000 0000